Warehouse Manager

• Start date: ASAP 
• Working conditions: Onsite
• Work location: Hoofddorp, NL 
• Employment type: Full-time

1. Warehouse Operations

• Lead and manage day-to-day warehouse operations across inbound, storage, picking, packing, and outbound activities.
• Ensure warehouse capacity, staffing, and resources are effectively planned to meet operational demand and customer SLAs.
• Monitor operational performance and take timely action to address bottlenecks, backlogs, and exceptions.
• Ensure the G2P system, including robots, workstations, and tote flows, supports operational targets.
• Maintain high standards of safety, quality, productivity, and operational discipline.
• Manage operational priorities and reallocate resources when required to maintain service levels.

2. Performance & Continuous Improvement

• Own key warehouse performance indicators and drive continuous improvement across operational processes.
• Analyze operational data to identify bottlenecks, inefficiencies, and root causes, and implement sustainable improvements.
• Optimize warehouse processes, layout, station utilization, labor productivity, and error rates.
• Plan and manage peak periods through capacity planning, forecasting, and contingency measures.
• Ensure inventory accuracy through effective cycle counting, reconciliation, and exception management.
• Monitor and improve system availability and operational continuity in collaboration with relevant technical teams.

3. People Leadership

• Lead, coach, and develop warehouse employees to achieve operational and business objectives.
• Plan workforce requirements, shift allocation, overtime, and resource deployment.
• Set clear performance expectations and follow up on individual and team performance.
• Ensure effective onboarding, training, and knowledge development within the warehouse team.
• Build a culture of accountability, collaboration, safety, and continuous improvement.
• Maintain strong team engagement, especially during peak periods and operational challenges.

4. Stakeholder Management

• Work closely with IT, maintenance, robotics system providers, transport partners, customer service, and other internal stakeholders.
• Coordinate the resolution of operational, technical, and system-related issues.
• Escalate critical incidents appropriately and ensure timely follow-up and resolution.
• Maintain effective communication between warehouse operations and supporting functions.
• Build constructive relationships with external logistics and technology partners.

5. Operational Control & Decision-Making

• Inbound and outbound volumes
• Throughput and productivity
• Robot availability and system performance
• Station utilization
• Operational backlog
• Order and picking accuracy
• Inventory accuracy
• Labor productivity and cost
• Safety performance

• Stop or restrict operations when necessary to protect safety or operational stability.
• Adjust operational priorities and resource allocation across warehouse activities.
• Escalate critical incidents to IT, Engineering, Maintenance, or robotics system providers.

Experience & Qualifications

• Proven experience in warehouse or logistics management, preferably within an automated or semi-automated warehouse environment.
• Experience leading warehouse teams and managing daily operational performance.
• Strong understanding of warehouse processes, including inbound, storage, picking, packing, and outbound operations.
• Experience working with Warehouse Management Systems (WMS) and operational reporting tools.
• Strong analytical and problem-solving skills, with the ability to use data to identify root causes and drive improvements.
• Experience with automation, robotics, or Goods-to-Person warehouse systems is highly desirable.
• Strong workforce planning and resource management skills.
• Excellent communication and stakeholder management skills.
• Ability to combine strategic thinking with hands-on operational leadership.
• Strong command of English; Dutch is a plus.

Leadership Profile

• Takes ownership and is accountable for operational results.
• Makes clear and timely decisions in a fast-paced environment.
• Can remain calm and effective during peak periods and operational disruptions.
• Builds trust, motivates teams, and develops people.
• Is comfortable working in a technology-driven and continuously changing environment.