Return Merchandise Authorization Administration Intern

Intern / Student, Full-time · Netherlands

500 € per month

Key Information

HIKMICRO is now looking for a Return Merchandise Authorization Administration Intern for the Technical Support Team. In this role, you will work closely with technical support specialists, after-sales service team and warehouse team.
You will play a key part in managing the RMA process, supporting smooth and timely handling of product returns, repairs, and inventory movement. This is a hands-on role that combines administrative duties with some physical tasks. You will gain valuable experience in after-sales support operations and cross-functional coordination in a dynamic international environment.

Job Description

Monitor and maintain the RMA email inbox: respond to inquiries, provide basic troubleshooting suggestion, and route cases to the appropriate teams.
Coordinate the return and exchange process, keeping all parties informed and ensuring timely follow-ups.
Track and update incoming and outgoing RMA stock; assist with regular inventory checks.
Support warehouse tasks, including helping with packaging, delivery coordination, and pick-ups.
Provide general administrative assistance to the Technical Support Team as needed.

Your profile

Enrolled in a Dutch higher education institution during the entire internship period (engineering, supply chain, business, or related background preferred).
Comfortable with on-site work and occasional physical tasks in a warehouse setting.
Able to handle repetitive tasks with a strong sense of responsibility and consistency.
Available for at least 4 months, for 3 to 5 full working days per week.
Detail-oriented and reliable with a can-do attitude.
Proficient in Microsoft Office Suite, Outlook, and preferably SAP.
Fluent in both English and Chinese.

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About us

Hikvision is the world's largest supplier of security solutions. Hikvision is committed to serving various industries through its cutting-edge technologies of machine perception, artificial intelligence, and big data, leading the future of AIoT:

Through comprehensive machine perception technologies, we aim to help people better connect with the world around them;
With a wealth of intelligent products, we strive to identify diverse demands by delivering intelligence at your fingertips;
Through innovative AIoT applications, we are dedicated to empowering every individual to enjoy a better future by building an intelligent world that is more convenient, efficient and secure.

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We are looking forward to hearing from you!

Thank you for your interest in Hikvision. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to hr.eu@hikvision.com.