RMA Coordinator

Permanent employee, Full-time · Netherlands

Key Information

The RMA Coordinator is responsible for handling RMA (Return Merchandise Authorization) related customer service, spare parts inventory management, and logistics operations. This role ensures efficient processing of returned items, accurate stock control, and smooth shipping and receiving activities, while supporting other daily operational tasks as required.

Job Description

Manage the RMA customer service email inbox, respond to customer inquiries, and coordinate RMA cases in a timely and professional manner.
Maintain and manage RMA inventory, including stock tracking, reconciliation, and reporting.
Management of third-party location reimbursement and data verification.
Handle shipping and receiving of RMA items, including coordination with logistics partners and internal teams.
Perform other daily operational tasks and administrative work as assigned.

Requirement

Experience in customer service, RMA handling, logistics, or inventory management is preferred.
Good organizational and communication skills.
Ability to work independently and handle multiple tasks simultaneously.
Basic computer skills and familiarity with ERP or inventory systems is a plus.
Fluent in both English and Chinese.

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About us

Hikvision is the world's largest supplier of security solutions. Hikvision is committed to serving various industries through its cutting-edge technologies of machine perception, artificial intelligence, and big data, leading the future of AIoT:

Through comprehensive machine perception technologies, we aim to help people better connect with the world around them;
With a wealth of intelligent products, we strive to identify diverse demands by delivering intelligence at your fingertips;
Through innovative AIoT applications, we are dedicated to empowering every individual to enjoy a better future by building an intelligent world that is more convenient, efficient and secure.

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